Seeking personable, hard-working individuals to assist with overall operational tasks and client services. Ideal candidates should be quick learners, intuitive and confident. We need team members who independently take initiative to get the job done and contribute ideas to improve overall processes as we grow.

Responsibilities:

Perform dual Operations and Client Services responsibilities for background screening clients

Process incoming client orders

Monitor orders placed with vendors for turnaround time control

Process services handled in-house

Contact employers and educational institutions to verify accuracy of applicant reported information

Review/Proof orders based on FCRA requirements and client specifications (trained by CR)

Research new sources for data & vendor relationship opportunities

Client contact and daily interaction

Interact with Sales and participate in account set-up processes for new clients

Qualifications and Skills:

Similar industry experience preferred

Extremely computer literate with ability to quickly learn new software systems

Comfortable performing web-based research

Adaptable to a fast-paced environment, fulfilling time-sensitive orders

Ability to multi-task, using multiple software programs, systems, and methods

Must be extremely attentive to detail

Ability to work both independently and as part of a team

Professional communication skills, written and verbal, are required

Ability to handle client issues and consumer disputes efficiently and politely

Some college required; College Degree preferred