Transitioning from HireRight to Critical Research has been a gamechanger. Great platform, timely, wonderful to work with.
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Julie Cotton
/Recruitment Director
About Critical Research
We believe in making background screening simple, by delivering personalized support and innovative tech, wherever you do business.
We believe in open and honest communication, not gimmicky sales and confusing trademarked services. We want what you want – the best for you and your company. That’s why our team of FCRA-certified representatives stay current on the latest laws and systems to keep you compliant. We find the right services to fit your industry needs.
If successful, transparency generates simplicity. We believe it’s our job to simplify and streamline the background screening process so you can get back to business. Our FCRA-certified team works to arm you with the latest technology and advancements in the industry. Our system utilizes text messaging, emails, and seamless integration, to give you the fastest, most reliable turnaround times.
This is the bottom line. We believe words are only as true as the actions behind them and we backup our beliefs in transparency and simplicity with actionable results. Being on the front lines for our clients is critical, so you can count on a real, in-house representative to help you through any issues. A member of our FCRA-certified team is available to answer any questions. We are here for you. Period.
Open Positions
Join Critical Research
We’re always looking for talented people to join our team! We offer full benefits, including 401K.
Sales
We are seeking a hard worker with an entrepreneur mentality who wants to utilize their sales knowledge and experience to help us grow our company. We’d love to talk to you if you get excited at the thought of influencing positive change by assessing and enhancing our current processes, developing and executing sales strategy, and leading and mentoring a sales colleague.
The employment screening industry is dominated by large, big-box vendors that churn out 15 million background checks a year and have no time for personal service or tailored solutions. Our clients love us because our boutique firm has an in-house operations team, fast turnaround time, and custom pricing.
Responsibilities:
Identify, develop and close new business opportunities
Manage existing client relationships to ensure retention
Develop and execute sales strategy for self and colleague
Enhance marketing message and develop value statements
Create and monitor sales metrics
Evaluate and improve sales processes
Conduct weekly pipeline calls to discuss opportunities
Mentor sales colleague
Qualifications:
4-year college degree
Minimum 5 years selling experience (Experience in the screening industry and/or professional sales training is a plus!)
Self-motivated and enthusiastic sales leader who can lead by example
History of sales execution
History of successful leadership
Strategic thinker
CRM experience
Ability to work collaboratively as well as independently
Goal and task oriented
Strong organizational skills
Strong verbal and written communication skills
Operations/Client Services
Seeking personable, hard-working individuals to assist with overall operational tasks and client services. Ideal candidates should be quick learners, intuitive and confident. We need team members who independently take initiative to get the job done and contribute ideas to improve overall processes as we grow.
Responsibilities:
Perform dual Operations and Client Services responsibilities for background screening clients
Process incoming client orders
Monitor orders placed with vendors for turnaround time control
Process services handled in-house
Contact employers and educational institutions to verify accuracy of applicant reported information
Review/Proof orders based on FCRA requirements and client specifications (trained by CR)
Research new sources for data & vendor relationship opportunities
Client contact and daily interaction
Interact with Sales and participate in account set-up processes for new clients
Qualifications and Skills:
Similar industry experience preferred
Extremely computer literate with ability to quickly learn new software systems
Comfortable performing web-based research
Adaptable to a fast-paced environment, fulfilling time-sensitive orders
Ability to multi-task, using multiple software programs, systems, and methods
Must be extremely attentive to detail
Ability to work both independently and as part of a team
Professional communication skills, written and verbal, are required
Ability to handle client issues and consumer disputes efficiently and politely
Some college required; College Degree preferred
Critical Research is always up to any challenge, whether it is last minute changes or extensions for future employees to complete their tests. The tests are complete, accurate and thorough. We could not be happier with Critical Research and its services.
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Melissa Boyd
/Human Resources Specialist
I am grateful to your team for always being available to answer our questions and help with understanding how to read background check results. I will recommend Critical Research to others without hesitation.
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Tatiana Sycheva-Johnson
/Human Resources Director
Notes from the Workplace
We are excited to share our ideas on issues and trends that impact your business, including the hiring process, candidate experience, background screening and onboarding.
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